Peterson, Kristine. <br/><br/>
The strategic approach to quality service in health care / 
Kristine Peterson. 
 - Rockville, Md. :  Aspen,  1988. 
 - xv, 331 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Bibliography: p. 309-317. 
<br/><br/><label>ISBN: </label>0871897644 
<br/><br/><label>LCCN: </label>88006269  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitals--Administration.<br/>Hospital patients.
<br/><br/><label>LC Class. No.: </label>RA971  / .P5 1988 
<br/><br/><label>Dewey Class. No.: </label>362.1/1/068